Refund Policy

Transparent, straightforward refund terms for your comfort and assurance

Overview

At SharedOasisCenter, we realize that plans can alter, hence we have established an equitable and explicit refund scheme. This document delineates the guidelines under which reimbursements may be provided for yacht chartering services.

Kindly examine this document thoroughly prior to reservation. By securing a booking at SharedOasisCenter, you are consenting to the terms of these refund conditions.

Standard Cancellation and Refund Timetable

More than 72 Hours Before Charter

100% Refund

Eligible for: Entire refund minus transaction fees

Refund Period: Within 5-7 business days

Transaction Charge: €50 for credit card payments

Requirements: Formal request via electronic mail or telephone is mandatory

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the overall charter fee

Refund Period: within 7-10 business days

Transaction Charge: €25 reduced from the refund amount

Requirements: A valid justification is necessary; administrative expenses are applicable

Less than 24 Hours Before Charter

No Refund

Eligible for: There's no refund option

Exception: Cases of emergency might be taken into consideration

Alternative: Credit for charter could be proposed at the discretion of SharedOasisCenter's management

Requirements: Emergency appeals must be substantiated with proper documentation

Cancellations Due to Weather Conditions

Our Pledge Regarding Weather

Our main priority is your safety. If navigation conditions are considered as hazardous by our certified captain, we provide adaptable choices:

  • Complete Refund: If rescheduling isn't possible, a full reimbursement is offered
  • Reschedule: Set up the charter for a different day with no extra cost
  • Charter Credit: Receive a voucher valid for one year from the first charter date

Process for Assessing Weather Conditions

We take several factors into account when evaluating the weather:

  • Evaluation of wind speed and trajectory
  • Sea conditions and wave height
  • Visibility and prediction of rainfall
  • Advisories and signals from the Coast Guard
  • Professional judgement of the captain's on safety

Decision Making: Calls on weather-related cancellations are finalized at a minimum of 4 hours before departure time.

Medical Emergency Reimbursements

Cases of Urgency

We are aware that health emergencies are unforeseen. The next examples may be eligible for extraordinary consideration:

  • Abrupt illness or harm needing hospital admittance
  • Demise in the near family
  • Immediate military duties or recall
  • Serving on a jury or court summons
  • Natural calamities obstructing travel plans

Requirement for Documentation

To proceed with requests for emergency reimbursements, we ask for:

  • Health certificate or hospital records
  • Document in case of death (when relevant)
  • Official orders from the military
  • Court notice or proof of jury service
  • Notice on travel prohibitions or state of emergency declarations

Procedure: We process emergency reimbursements within 3-5 business days after the correct paperwork has been presented.

Cancellations Due to Operational Issues

Technical Failures

In a situation where your allocated boat has mechanical breakdowns that are irremediable:

  • Substitute Vessel: We'll try to offer a similar option
  • Complete Refund: If a suitable substitute can't be found
  • Partial Refund: If the alternate boat varies in cost
  • Compensation: We may extend added compensation for any inconvenience

Unavailability of Crew

In the unusual case that qualified crew is not obtainable:

  • Replacement staff will be sought where feasible
  • Complete reimbursement if the charter can't go ahead
  • Rescheduling without additional charge

Methodology for Processing Refunds

Mode of Refund

Reimbursements are usually issued to the same method utilized to make the booking:

  • Credit Cards: Refunds to be completed within 5-7 business days
  • Bank Transfers: Processed in 7-10 business days
  • Cash/Cheque: Sorted within 3-5 business days

Cost for Processing

Credit Card Handling

€50 cost for cancellations beyond 72 hours before

Processing Bank Transfers

€25 charge for all bank transfer reimbursement

Processing for International Transactions

Added fees may be relevant for international dealings

Policy on Charter Credit

Circumstances of Credit Issuance

Credits for chartering may be presented as an alternate to refunds under the following situations:

  • Last-minute cancellations (under 24 hours prior)
  • Cancellations linked to weather issues
  • Requests to willingly reschedule
  • Delays due to operational measures

Terms for Credit

  • Validity: Active for 12 months following issuance
  • Non-transferable: Can't be passed on to other persons
  • Worth: For the total amount of the charter (free from processing costs)
  • Application: Usable for any available yachting service
  • Expiry: Extension past the 12-month period is not available

Refunds for Partial Services

Interruptions in Service

If your cruise is disrupted or cut short due to factors we control:

  • Refund proportionate to the unutilized period
  • Credit for an upcoming cruise of matching value
  • Complimentary amenities or improvements may be provided

Disruptions Related to Guests

If a cruise is ended prematurely due to guest actions or breaches of safety:

  • No repayment for the duration not enjoyed
  • Total payment is still expected
  • Additional fees could be imposed

Settling Disputes

In case of disagreement with a refund determination, you have the option to:

  • Seek a reassessment by our executive team
  • Present further documentation or proof
  • Request intervention through consumer advocacy groups
  • Explore legal options as authorized by relevant law

Steps for Requesting a Reimbursement

Step 1: Get in Touch

To begin your refund application submit it through:

Step 2: Submit Information

Enclose the next details with your application:

  • Proof of booking number
  • Date and time of your charter
  • The cause of your cancellation
  • Any supportive papers (when needed)
  • Your preferred method for receiving the reimbursement

Step 3: Assessment and Completion

Our staff will acknowledge your request in a day's time, assess it against our policy, resolve within 48 hours, and handle sanctioned refunds in the timeframes stated.

Significant Points

  • All requests for reimbursement should be presented in written form
  • Refunds are conducted in €, irrespective of the original currency used
  • We highly advocate for obtaining travel insurance
  • This document may be revised with a notification of one month prior
  • Refunds are subjected to relevant taxes and legal stipulations

How to Reach Us

For any inquiries related to refunds or if you wish to make a refund appeal:

Refunds Department
SharedOasisCenter Marine Services Ltd.
Port Hercules, La Condamine
Monaco 98000
Monaco

Phone: +377 93 10 63 00
Email: [email protected]
Operating Days: Monday–Friday, 9:00 AM – 5:00 PM

Last Update: September 29, 2027

This policy on refunds is established to be straightforward and clear. We advise you to familiarize yourself with the terms before making your reservation and reach out if there are any queries.